FAQs

Oncore is based in Clapham in London, just off Clapham Common: 65 Clapham Park Road, London, SW4 7EW and 9 Park Hill, London, SW4 9NS. Ride, Reformer, Yoga, Barre and Pilates are located on the same block at 65 Clapham Park Road. Lagree, HIIT & Strength are located at 9 Park Hill (Unit 1), 4 minutes from 65 Clapham Park Road.

Yes, we have four showers and changing rooms at 65 Clapham Park Road. We provide body wash, shampoo, conditioner and hair dryers. If you are an Oncore customer we offer complimentary towels. If you are a ClassPass customer you can hire one for £2 at reception. 9 Park Hill does not currently have changing rooms.

Yes, we have lockers. No need to bring a lock, we have a lock and key system. Lockers within studios may be without locks.

We have water stations at 65 Clapham Park Road so bring your own bottle, or we sell water at reception for £1. Please bring water if attending our 9 Park Hill studio.

We offer RIDE, HIIT, Strength, Lagree, Yoga, Barre, Pilates & Reformer. Classes are normally 45 minutes long, with the exception of certain yoga classes (please check the schedule).

Of course, you are why we started Oncore. Our workouts are programmed for every level and the instructors will offer progressions and regressions. Workout at your own level. Be sure to turn up 10 minutes early for your initial classes, especially Reformer classes. This allows you time to speak with your instructor and understand the equipment.

Wear comfortable workout clothes and trainers. We provide everything else that you might need (yoga mats, equipment, etc.) but we DON'T provide ride shoes/cleats. Pilates/Yoga socks are advised for applicable classes.

It's really important you arrive 5 minutes before the class start time. Once a class has started, you will not be allowed to enter. This is for Health and Safety as well as out of our respect for the other customers and the instructor who is running the class. Think of it like a train: once the doors of the studio are closed that class has left the station and you cannot join. If you are worried you might not make it, don't book till you get there so that you are not charged or lose credits.

Please contact us at hello@oncorelondon.com as soon as possible. Depending on your circumstances and the product you have purchased, we may ask for appropriate medical evidence and will deal with your request in accordance with our Terms & Conditions.

Many of our instructors are athletes and performers. We therefore have to at times deal with unforeseen injuries or absences. We appreciate your understanding that instructors may change at short notice on occasion; if this happens there are no refunds and the cancellation policy still applies.

If you are pregnant or returning to exercise after pregnancy, please let your instructor know before class. It is your responsibility to decide whether a class is suitable for you and to seek advice from your healthcare professional where appropriate. Not all instructors are pre/post-natal trained and we cannot guarantee that suitable modifications will be available in every class. Please see our Terms & Conditions for full details.

You can sign up to a class through our classes page.

You can add yourself to the waitlist on your Mindbody account or on the Mindbody app. If you are on the waitlist you are responsible for tracking your spot. You can check by logging into your account and managing your upcoming reservations. We will also email you if you get a spot but to receive these, you must have opted in to receiving account and schedule notifications on your profile. If you no longer wish to attend, please cancel your spot on the waitlist. No refunds or credit returns will be offered for missed classes.

Simply show up and check in! It's really important you arrive 5 minutes before the class start time. You must check in at least 2 minutes before class start time to secure your spot. Late arrivals cannot be accommodated due to health & safety and instructor insurance concerns, as well as respect for other clients. If you arrive exactly on time or within 2 minutes of the start time, you will be marked as a no show, and no class credit or refund will be issued.

Simply sign up for one of our intro deals, class packages or memberships on the pricing page.

Yes, we absolutely do! We want you to try before you commit to one of our memberships or class packs. Each customer is entitled to one introductory offer. You cannot use a different email address/postal code/bank card to redeem a second intro offer.

Each customer is entitled to one introductory offer. Purchase of multiple packages through the creation of multiple Oncore accounts or otherwise, whether intentional or mistaken, will result in the loss of the additional introductory offer classes with no refund.

We offer a range of memberships from a set number of classes per month to unlimited memberships. You can also buy a class pack and have the option of a set number of classes to use them whenever you like. For a full breakdown, check out our pricing page.

Yes. Most Oncore memberships have a minimum commitment of 2 consecutive monthly billing periods. Your specific minimum commitment will be shown when you purchase and in your Membership Agreement. After completing your minimum commitment, you can cancel by emailing hello@oncorelondon.com at least 15 days before your next renewal date.

We have a 12 hour cancellation policy which is strictly enforced. If you have an unpredictable schedule or cannot bear to lose your credit in the event something prevents you from attending, please do not make a reservation in advance and book classes when you are on site. Many customers walk in to classes to ensure they get their value for money with their credit. All class pack and membership holders are required to cancel a class 12+ hours before the session to have the credit returned and to avoid any applicable late cancellation fee.

Yes. If you cancel less than 12 hours before your class, or do not attend, a late cancellation or no-show fee may apply. Current fees are: Core classes £4 late cancellation and £8 no show; Reformer £5 late cancellation and £10 no show; Lagree £6 late cancellation and £12 no show. Some memberships include a limited number of late cancellation or no-show fee exemptions. Please check your Membership Agreement and our Terms & Conditions for full details.

You may request to pause your membership once you have completed your minimum commitment. Pause requests must be emailed to hello@oncorelondon.com in advance and are subject to a pause fee. Please see our Terms & Conditions for current fees and notice requirements.

Of course, if you've used up all your sessions for the month just email hello@oncorelondon.com and we can add more sessions for you.

Email hello@oncorelondon.com at least 15 days before your next renewal date. Your membership cannot be cancelled before you have completed the minimum commitment shown in your Membership Agreement. If we receive your request less than 15 days before your renewal date, the next payment will still be due and your cancellation will take effect from the following renewal date.

Unless expressly stated to the contrary herein, or as provided by applicable law, payments are non-refundable and there are no refunds or credits for partially used periods. This policy applies to all products sold on Oncore's website i.e. class packs and all memberships. However, following the cancellation of your pass, you will continue to have access to the studio through to the end of your paid pass cycle.

Your class pack expiration date is found in your Mindbody account. If any passes are unused by the expiration date you will lose the credit(s).

Yes, some passes may be extended for a fee: up to 1 week = £10, up to 2 weeks = £20.