Please read carefully the following Terms & Conditions, which may be updated by Oncore from time to time. The most current version of these Terms can be accessed at any time at www.oncorelondon.com/terms

PRE-CONDITION TO USE 

Access, browsing, and/or use of Oncore’s website (www.oncorelondon.com) or Oncore’s MindBody booking system requires acceptance of Oncore’s Terms & Conditions. In addition, when using Oncore services, you also shall be subject to any emailed or posted guidelines, FAQs, or rules applicable to such services, which may be modified from time to time.

INTRODUCTORY OFFER

Introductory Oncore Offer starts on the date of the first class:

Each customer is entitled to one Introductory Offer. Purchase of multiple packages through the creation of multiple Oncore accounts or otherwise, whether intentional or mistaken, will result in the loss of the additional Introductory Offer classes with no refund. The customer may opt to pay the difference in the package per class to the equivalent package size and an additional £10 administration fee.

ONCORE’S MONTHLY UNLIMITED & CLASS PASSES GENERAL TERMS

All monthly passes are a non-contract re-occurring payment (2 Month Minimum) allowing users to access all associated Oncore classes. The Pass is to be used by the holder only and cannot be shared.

The Unlimited Pass (including & excluding Reformer and Off peak) has a “late cancel” fee in place for spots booked and cancelled less than 10 hours before the session. A "no show" fee is in place for spots booked and not attended.

For all other monthly Class Passes, there is no fee but the session credit will be lost.

You are eligible to pause your Monthly Pass but there is a fee for every request:

*Total time you can pause your membership in one period is 1-month 

BILLING

By starting your Oncore Monthly Unlimited or Class Pass, you authorise us to charge you a monthly fee at the then current rate. Increases in the current rate will be notified with 1 month's notice. 

Oncore Monthly Passes are reoccurring payments that allow the user to access Oncore classes. Classes can be rolled over to the following month (upon request) for a period where there is an active pass on the account. Monthly Passes are paid per month in advance via Credit/Debit Card. Any non-payment will result in Passes frozen until payment is received in full. If payment is not made within 5 days of monthly renewal, a £10 administration fee may be charged. 

Monthly Passes have a two-month minimum term, so can't be cancelled until after your first two payments. You may terminate your Pass at any time with at least 15 days notice before your next renewal date. Notice must be provided in writing during working hours of that day or can be done directly online via the Mindbody app. For example, if your next renewal date is 30th September, you need to cancel by 5pm, 15th September,  in order to avoid being charged for the next Pass cycle. Note that if you do terminate your Pass, you will be subject to current membership rates upon your return.

Early cancellation of the package will result in £10 administration charge and fee to charge classes used at up to single class price per class rate. No refund for outstanding classes will be offered.

It's the pass holder's responsibility to terminate their own billing cycle by logging into their online account: https://support.mindbody.io/s/article/How-do-I-cancel-my-membership

MONTHLY PASSES TERMS

The Unlimited Pass (including & excluding Reformer and Off peak)

Excluding Reformer  Full access to Oncore classes excluding Reformer Pilates. 

Including Reformer  Full access to Oncore classes including Reformer Pilates.

Off Peak Full access to Oncore classes excluding Reformer Pilates at the following times: 

• Mon-Fri: Before 7 am
• Mon-Wed: 9 am-5 pm
• Thu-Fri: 9 am onwards
• Sat: Before 9 am & 12pm onwards
• Sun: All Day

5, 8 & 12 Class Pass per month 

Up to 5, 8 & 12  sessions per month. Classes can be rolled over to the following month upon request for the period that there is a pass that remains active. 

ONCORE CLASS PACKS GENERAL TERMS

Oncore Class Pack holders receive the number of classes commensurate with the pack purchased. Such classes may be redeemed at Oncore studio until such time that the Class Pack is exhausted whether through consumption or expiry. 

Class Pack holders may transfer or gift classes to third parties. Oncore makes no guarantee on the availability of classes as access to classes is on a space-available basis.

All Class Pack holders are required to cancel a class 10+ hrs before the session to have the credit returned to their account. There is no “late cancel” fee for classes cancelled less than 10 hours before the session. There is no "no show" fee for spots booked and not attended. In both cases (late cancel & no show)  the session credit will be lost.

ONCORE CLASS PACK EXPIRY

Your Class Pack starts on the date that you attend the first class. If unused they will expire as stated below:

 The expiry date on all packages can be extended for a fee:

BILLING

No Refunds.

Unless expressly stated to the contrary herein, or as provided by applicable law, payments are nonrefundable and there are no refunds or credits for partially used periods.

This policy applies to all products sold on Oncore’s website i.e. Class Packs and all monthly passes. However, following the cancellation of your Pass, you will continue to have access to the Studio through to the end of your paid Pass cycle.

Payment Methods.

You may edit your Payment Method information by logging into your MindBody account and updating accordingly. If payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not edit your Payment Method information, provided that you have not cancelled your account in accordance with these Terms (see, “Cancellation” below), you remain responsible for any uncollected amounts.

OTHER FEES

Passes and/or Class Packs only give access to the class for which you signed up (at the specified time). 

TERMINATION BY ONCORE

You agree that Oncore, in its sole discretion and for any or no reason, may terminate any account (or any part thereof) you may have with Oncore or use of the Site and/or Studio and remove and discard all or any part of your account or any content uploaded by you, at any time.

Oncore may also in its sole discretion and at any time discontinue providing access to the Site and/or Studio, or any part thereof, with or without notice. You agree that any termination of your access to the Site or any account you may have or portion thereof and/or Studio may be effected without prior notice, and you agree that Oncore will not be liable to you or any third party for any such termination, provided that, if Oncore terminates your account other than due to breach by you of these Terms, Oncore shall refund a pro-rata proportion of the fee paid for the Oncore Pass / Oncore Class Packs in which such termination takes effect.

Oncore Ltd does not permit copyright infringing activities on the Site and reserves the right to terminate access to the Site and remove all content submitted by any persons who are found to be repeat infringers. Any suspected fraudulent, abusive, or illegal activity that may be grounds for termination of your use of the Site and/or Studio may be referred to appropriate law enforcement bodies. These remedies are in addition to any other remedies that Oncore may have at law.

ELIGIBILITY;

The site is not intended for use by persons outside the United Kingdom or to any users suspended or removed from the site by Oncore Ltd. By using the site, you represent that you are a United Kingdom Resident who has not been previously suspended or removed from the site.

Applicable only to corporate accounts authorised by us:

If you are using or opening an account on the Site on behalf of a company, entity, or organisation (a “Subscribing Organisation”), then you represent and warrant that you are an authorised representative of that Subscribing Organisation with the authority to bind such organisation to these Terms.

REGISTRATION INFORMATION AND PASSWORD; SITE ACCESS

You agree that the information you provide to Oncore Ltd on registration and at all other times will be true, accurate, current, and complete. You also agree that you will ensure that this information is kept accurate and up-to-date at all times. When you register, you will be asked to create a password. You are solely responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account.

PRIVACY

Your privacy is important to Oncore Ltd. The Oncore Ltd Privacy Policy is hereby incorporated into these Terms by reference. Please read the privacy policy carefully for information relating to Oncore’s collection, use, and disclosure of your personal information.

PROHIBITED CLUB CONDUCT

By using the Site, you promise to:

Respect our facility

Respect our employees

Respect our clients

Respect our procedures

If you need to cancel or reschedule a class then you must give at least 8 hours' notice to receive the returned class credit. You can do this on MindBody (online booking system) or email info@oncorelondon.com. If 8 hours notice is not given then you will still be charged for that session. If you are on our Unlimited (incl & excl Reformer) pass and cancel within 8 hours you will be charged a late cancellation charge. 

Teachers may change at short notice on occasion, if this happens there are no refunds and the cancellation policy still applies.

If you cannot attend your sessions because of an injury or medical reason and your sessions are still valid, please inform the Oncore team at info@oncorelondon.com immediately. We will require a letter from your Doctor and your account will be frozen for an agreed period of time. If you cannot continue a course for a permanent medical reason and your sessions are still valid, please inform info@oncorelondon.com immediately. We will require a letter from your Doctor, your course will be refunded minus any sessions completed charged at the full single session price and a £10 admin fee will also be charged.

We have a firm no latecomers policy. You will not be able to attend the Class if you arrive after the published start time.; it will be treated as a no-show and a class credit will be deducted from your pass/pack.

VALUABLES AND PERSONAL PROPERTY: I acknowledge that I have been urged to avoid bringing valuables onto the Facilities and that Oncore shall not be liabile for the loss of, theft of, or damage to my personal property, including items left in lockers, bathrooms, studios or anywhere else in the Facilities. I acknowledge that no portion of any fees paid by me is in consideration for the safeguarding of valuables.

TERMS & CONDITIONS: I acknowledge that I accept all of Oncore's Terms and Conditions which can be found on the company website www.oncorelondon.com In addition, when using Oncore services, I accept I will be subject to any emailed or posted guidelines, FAQs, or rules applicable to such services, which may be modified from time to time.

All bookings should be made in advance to guarantee your space.

We cannot accept any bookings without payment. Bookings can be made online.

You must check in at reception at least 5 minutes before the start of your class. Arrival within 5 minutes of class start time will not guarantee access to class and you may still be charged. Waitlist or walk-ins will be cleared during this time. 

By clicking “Place Order” you confirm you have read and accepted our terms and conditions

Unless expressly stated to the contrary herein, or as provided by applicable law, payments are nonrefundable and there are no refunds or credits for partially used periods.

This policy applies to all products sold on Oncore’s website i.e. Class Packs and all monthly passes. However, following the cancellation of your Pass, you will continue to have access to the Studio through to the end of your paid Pass cycle.

Oncore understands the importance of the security of data. All “personal data” (as defined in the Data Protection Act 1998) is processed in accordance with the Data Protection Act 1998. Part of our compliance is the registration of the purposes for which we process data with the Information Commissioner’s Office (ICO) – the “Notification”. This Notification is available on the Public Register of Data Controllers at www.ico.gov.uk.

We share data with third parties as part of our contracted services and/or if we are required to do so by UK law. These “third parties” may include – but are not restricted to – other business professionals offering associated services. However, we cannot accept any liability for any processing conducted outside our remit. This also applies to any sensitive personal data you may have given to us – it is only processed in order to prevent any harm coming to you.

None of the above affects your rights of access under the legislation. If you wish to request a copy of the personal data we may hold on you, please contact us directly at info@oncorelondon.com. Please note that the company charges an upfront and non-refundable administration fee of £20.00 for this service.