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Zium is more than a place where high performers come to be their best.

we are here

27 Division St, New York,
NY 10002, USA

working hours

Mon – Fri: 7.00 – 22.00
St – Sun: 9.00 – 20.00

call us

+1 800 123 456 789
+1 800 987 654 321

Terms & Conditions

Our T&Cs / Policies

Full Term & Conditions

Please read carefully the following Terms & Conditions, which may be updated by Oncore from time to time. The most current version of these Terms can be accessed at any time at www.oncorelondon.com/terms.
 
Pre-Condition to Use
 
Access, browsing, and/or use of the Oncore’s website (www.oncorelondon.com) or Oncore’s MindBody booking system requires acceptance of Oncore’s Terms & Conditions. In addition, when using Oncore services, you also shall be subject to any emailed or posted guidelines, FAQs, or rules applicable to such services, which may be modified from time to time.
 
PACKAGES & PASSES
 
Oncore’s Prices and Terms & Conditions are subject to change.

PACKAGES

Oncore Package holders receive the number of classes stated in the package purchased. Such classes may be redeemed at any class operated by Oncore until such time that the Class Package is exhausted through use, or the package expires. Oncore Package holders may allocate classes to third parties provided that those third parties accept and agree to be held by Oncore’s Terms and Conditions and Liability Policies. Oncore makes no guarantee on the availability of classes as access to classes is on a space-available basis.

INTRODUCTORY OFFER

Introductory Oncore Offers start on the date of the first class and expires 21 days later. Each customer is entitled to one Introductory Offer. Purchase of multiple packages through the creation of multiple Oncore accounts or otherwise, whether intentional or mistaken, will result in the loss of the additional Introductory Offer classes with no refund. The customer may opt to pay the difference in the package per class to the equivalent package size and an additional £10 administration fee.

GENERAL PACKAGE EXPIRATION

Your Oncore Package starts on the date that you make payment in full via a valid Payment Method. Oncore Packages contain between one, five, ten, and twenty classes and expire from the date of purchase. Expiry dates are as follows: 1 session: 6 months. 5 sessions: 3 months. 10 sessions: 3 months. 20 sessions: 6 months.

UNLIMITED PACKAGE

Full access to Oncore classes. Up to 3 buddy passes may be purchased at £10 per class. Unlimited packages may NOT be shared. There is a £10 "no show" fee for spots booked and not attended. There is a £6 late cancellation fee for spots booked and cancelled less than 12 hours before the session.

ONCORE CONTRACT PACKAGES

Oncore Passes are reoccurring payments that allows the user to access Oncore classes. Classes can be rolled over to following month upon request for period contract remains active. Contracts are paid per month in advance via Credit/Debit Card. Any non-payment will result in Passes frozen until payment is received in full. If payment is not made within 5 days of monthly renewal, a £10 administration fee may be charged. Contracts expire at the end of the contract period.

Early cancellation of package will result in £10 administration charge and fee to charge classes used at up to single class price per class rate. No refund for outstanding classes will be offered.

MONTHLY CONTRACT TERMS

3 Month Unlimited

Full access to Oncore classes. Up to 2 buddy passes per month may be purchased at £10 per class. Package can be paused for up to 3 weeks with one week notice. Unlimited packages may NOT be shared. There is a £10 no show fee for spots booked and not attended. There is a £6 late cancellation fee for spots booked and cancelled less than 12 hours before the session.
Early cancellation of package will result in £15 administration charge and fee to charge classes used at up to single class price per class rate. No refund for outstanding classes will be offered.

Annual Unlimited

Full access to Oncore classes. Up to 3 buddy passes per month may be purchased at £10 per class. Package can be paused for up to 8 weeks with one week notice. Unlimited packages may NOT be shared. There is a £10 no show fee for spots booked and not attended. There is a £6 late cancellation fee for spots booked and cancelled less than 12 hours before the session.
Early cancellation of package will result in £15 administration charge and fee to charge classes used at up to single class price per class rate. No refund for outstanding classes will be offered.

12 Classes per Month (6 month contract)

Up to 12 sessions per month. Classes can be rolled over to following month upon request for period contract remains active. Package can be paused for up to 4 weeks with one week notice. 6 month contract, paid per month via Credit/Debit Card. Contract ends after 6 months. Top ups will be charged at £10 rate. Up to 2 buddy passes per month may be purchased at £10 rate. Early cancellation of package will result in £15 administration charge and fee to charge classes used at up to single class price per class rate.

16 Classes per Month (3 month contract)

Up to 16 sessions per month. Classes can be rolled over to following month upon request for period contract remains active. Package can be paused for up to 2 weeks with one week notice. 3 month contract, paid per month via Credit/Debit Card. Contract ends after 3 months. Top ups will be charged at £10 rate. Up to 2 buddy passes per month may be purchased at £10 rate. Early cancellation of package will result in £15 administration charge and fee to charge classes used at up to single class price per class rate.

OTHER PAYMENT & BOOKINGS DETAILS

For Oncore Passes/Contracts, you must provide us with a current, valid, accepted method of payment (as such may be updated from time to time, “Payment Method”) to use Oncore. We automatically will bill the monthly Oncore Pass fee to your Payment Method each Oncore Pass cycle until your Oncore Pass is cancelled or terminated.

Recurring Billing. By starting your Oncore Passes, you authorise us to charge you a monthly fee at the then current rate. When you sign up and purchase your Oncore Pass, your first pass cycle will be billed immediately. Your Oncore Pass will auto-renew on the same date each month (being the date on which the pass was activated), provided that, where such date does not exist in particular renewal month, your Oncore Pass will be deemed to auto-renew on the day immediately following the date of expiry of your current Oncore Pass month. For example, if you signed up on January 31st, your next auto-renew date will be March 1st, and payment will be taken using your payment method on, or after that date. All Oncore Pass auto-renews will continue to take place on the new auto-renew date (i.e., in this example, the 1st of each month). Payment will be taken on the effective date of your auto-renew (a “Renewal Date”), provided that, if we are unable for any reason to take payment on a Renewal Date, we will take payment as soon as practically possible thereafter.

No Refunds. UNLESS EXPRESSLY STATED TO THE CONTRARY HEREIN, OR AS PROVIDED BY APPLICABLE LAW, PAYMENTS ARE NONREFUNDABLE AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED PERIODS. However, following your cancellation of your Oncore Pass you will continue to have access to the Studio through to the end of your paid Oncore Pass cycle.

Payment Methods. You may edit your Payment Method information by logging into your Oncore Mindbody account and updating accordingly. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not edit your Payment Method information, provided that you have not cancelled your account in accordance with these Terms (see, “Cancellation” below), you remain responsible for any uncollected amounts. If payment is not received within 5 days of payment date, your account will be frozen until payment is successfully settled.

Other Fees. Oncore Passes and/or Packages only give access to the class for which you signed up (at the specified time and location). You are responsible for paying cancellation fees or late cancel fees.
Bookings. All bookings should be made in advance to guarantee your space. We cannot accept any bookings without payment. Bookings can be made by online

Attendance. You must arrive for class at least 5 minutes before the scheduled start of your class. Arrival within 5 minutes of class start time will not guarantee access to class. Waitlist or walk-ins will be cleared during this time. Due to the nature of the classes late comers will not be admitted. If you are late this will count as a late cancel and the class will be charged. Please see below for the cancellation policy.

Waitlist. Oncore operates a waiting list for all of our classes; if somebody cancels the person at the top of the waiting list will automatically be put in the class. An email will be sent to you informing you and we will also try to call. Please note that if you are put into the class from the waiting list our cancellation policy still applies.

Classes. The general sessions are intended for those who are fully able to keep up with the pace of a class.

General Cancellation & Refund Policy. If you need to cancel or re-schedule a class then you must give at least 12 hours. You can do this by using the online booking system. If 12 hours notice is not given then you will still be charged for that session. If you are late you will not be admitted to the class but will still be charged for your place. Teachers may change at short notice on occasions, if this happens there are no refunds and the cancellation policy still applies. If you cannot attend your sessions because of an injury or medical reason and your sessions are still valid, please inform the Oncore team at info@oncorelondon.com immediately. We will require a letter from your Doctor and your account will be frozen for an agreed period of time. If you cannot continue a course for a permanent medical reason or for another extraordinary reason and your sessions are still valid, please inform info@oncorelondon.com immediately. We will require a letter from your Doctor or full explanation of your situation, if agreed your course will be refunded minus any sessions completed charged at the full single session price and a £10 admin fee. If class is cancelled by Oncore, your class booking will be returned to your account for use another time. Class schedule is subject to change and if this happens there are no refunds on previously purchased packages.

Risk & Responsibility. Oncore accepts no responsibility for any customers who do not follow the class instructions, safety guidelines, or has not disclosed medical conditions or recent injuries. Please be aware that it is your responsibility to inform the instructor in advance of any injuries or pregnancy and to report to the instructor or staff member if you feel unwell or any discomfort. By using Oncore’s or partner facilities you accept that there is risk associated with all forms of exercise either during or after. You take full responsibility for your own health and wellbeing. You will not hold Oncore Limited, associated staff, or partner facilities, liable for any injury, loss or expense suffered as result of your participation in any Oncore classes. Oncore reserves the right to refuse admission to any of our classes.

Left property. Oncore accepts no responsibility for any property left on the premises or the premises of our partners. As such, please accept the responsibility for your belongings.

TERMINATION BY ONCORE

You agree that Oncore, in its sole discretion and for any or no reason, may terminate any account (or any part thereof) you may have with Oncore or use of the Site, booking site and/or Studio and remove and discard all or any part of your account or any content uploaded by you, at any time. Oncore may also in its sole discretion and at any time discontinue providing access to the Site, Booking Site, and/or Studio, or any part thereof, with or without notice. You agree that any termination of your access to the Site, Booking Site, or any account you may have or portion thereof and/or Studio may be affected without prior notice, and you agree that Oncore will not be liable to you or any third party for any such termination, provided that, if Oncore terminates your account other than due to breach by you of these Terms, Oncore shall refund a pro-rata proportion of the fee paid for the Class Package in which such termination takes effect. Oncore does not permit copyright infringing activities on the Site and reserves the right to terminate access to the Site and remove all content submitted by any persons who are found to be repeat infringers. Any suspected fraudulent, abusive, or illegal activity that may be grounds for termination of your use of the Site, Booking Site, and/or Studio may be referred to appropriate law enforcement bodies. These remedies are in addition to any other remedies that Oncore may have at law.

BOOKING SITE ACCESS & ELIGIBILITY; REGISTRATION INFORMATION AND PASSWORD

You agree that the information you provide to Oncore on registration and at all other times will be true, accurate, current, and complete. You also agree that you will ensure that this information is kept accurate and up-to-date at all times. When you register, you will be asked to create a password. You are solely responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account.

PRIVACY

Your privacy is important to Oncore. The Oncore Privacy Policy is hereby incorporated into these Terms by reference. Please read the privacy policy carefully for information relating to Oncore’s collection, use, and disclosure of your personal information.

PROHIBITED STUDIO CONDUCT

By using the Site and Booking Site, you agree to respect our facility, procedures, staff members, customers and product.

PROHIBITED SITE CONDUCT

By using the Site, you promise not to Harass, threaten, or defraud Site users; Make unsolicited offers, advertisements, proposals, or send junk mail to users; Impersonate another person or access another user’s account without that person’s permission; Share Oncore-issued passwords with any third party or encourage any other user to do so; Permit third parties to use any classes booked under your Oncore Unlimited Pass, including other Oncore customers; Misrepresent the source, identity, or content of information transmitted via the Site, including deleting the copyright or other proprietary rights; Upload material (e.g., virus) that is damaging to computer systems or data of Oncore or users of the Site; Upload copyrighted material that is not your own or that you do not have the legal right to distribute, display, and otherwise make available to others; or Upload or send to Site users pornographic, threatening, embarrassing, hateful, racially or ethnically insulting, libelous, or otherwise inappropriate content.

PROHIBITED SITE USES

Those who choose to access the Site or Booking Site do so at their own initiative and are responsible for compliance with all applicable laws
As a condition of your use of the Site or Booking Site, you will not use them for any purpose that is unlawful or prohibited by these Terms. You may not use the Sites in any manner that, in our sole discretion, could damage, disable, overburden, or impair it or interfere with any other party’s use and enjoyment of the Sites. You may not attempt to gain unauthorized access to the Sites, or any part of the Sites, other accounts, computer systems or networks connected to the Sites, or any part of them, through hacking, password mining, or any other means or interfere or attempt to interfere with the proper working of the Sites or any activities conducted on the Sites. You may not remove, circumvent, disable, damage or otherwise interfere with security-related features of the Sites, any features that prevent or restrict use or copying of any content accessible through the Site, or any features that enforce limitations on the use of the Sites or the content therein. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Sites. You agree neither to modify the Sites in any manner or form, nor to use modified versions of the Sites, including (without limitation) for the purpose of obtaining unauthorized access to the Sites.

The Sites may contain robot exclusion headers. You agree that you will not use any robot, spider, scraper, or other automated means to access the Sites for any purpose without our express written permission or bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Sites.

You much be 18 years of age or older to use this Site or Booking Site or to purchase a Passes or Packages or obtain permission from a parent or guardian.

USER SUBMISSIONS

General. The Sites provide certain features which enable you and other users to submit, post, and share content with other users, which may include without limitation text, graphic and pictorial works, or any other content submitted by you and other users through the Sites (“User Submissions”). User Submissions are displayed for informational purposes only and are not controlled by Oncore. Oncore cannot guarantee any anonymity or confidentiality with respect to any User Submissions, and strongly recommends that you think carefully about what you upload to the Sites. You understand that all User Submissions are the sole responsibility of the person from whom such User Submission originated. This means that you, and not Oncore, are entirely responsible for all User Submissions that you upload, post, e-mail, transmit, or otherwise make available through the Sites.

Right to Remove or Edit User Submissions. Oncore makes no representations that it will publish or make available on the Sites any User Submissions, and reserves the right, in its sole discretion, to refuse to allow any User Submissions on the Sites, or to edit or remove any User Submission at any time with or without notice.

License Grant by You to Oncore. You retain all your ownership rights in original aspects of your User Submissions. By submitting User Submissions to Oncore, you hereby grant Oncore and its affiliates, sub-licensees, partners, designees, and assignees of the Sites (collectively, the “Oncore Licensees”) a worldwide, non-exclusive, fully paid-up, royalty-free, perpetual, irrevocable, sub-licensable, and transferable license to use, reproduce (including by making mechanical reproductions), distribute, modify, adapt, prepare derivative works of, publicly display, publicly perform, and otherwise exploit your User Submissions and derivatives thereof in connection with the Sites and Oncore’s (and its successors’) business, including, without limitation, for marketing, promoting, and redistributing part or all of the Site (and derivative works thereof), in any media formats and through any media channels now known or hereafter discovered or developed.

User Submissions Representations and Warranties. You are solely responsible for your own User Submissions and the consequences of posting or publishing them. In connection with User Submissions, you affirm, represent, and warrant that: (1) you own, or have the necessary licenses, rights, consents, and permissions to use and authorize Oncore to use all patent, trademark, copyright, or other proprietary rights in and to your User Submissions to enable inclusion and use of your User Submissions in the manner contemplated by Oncore and these Terms, and to grant the rights and license set forth above, and (2) your User Submissions, Oncore’s or any Oncore Licensee’s use of such User Submissions pursuant to these Terms, and Oncore’s or any of Oncore Licensee’s exercise of the license rights set forth above, do not and will not: (a) infringe, violate, or misappropriate any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (b) cause injury to any other person; (c) violate these Terms or any applicable law or regulation; or (d) require obtaining a license from or paying fees or royalties to any third party for the exercise of any rights granted in these Terms, including, by way of example and not limitation, the payment of any royalties to any copyright owners, including any royalties to any agency, collection society, or other entity that administers such rights on behalf of others. Oncore may, but is not obligated to, monitor and edit or remove any activity or content, including but not limited to content that Oncore determines in its sole discretion to be violative of the standards of this Site. Oncore takes no responsibility and assumes no liability for any User Submissions.

Inaccurate or Offensive User Submissions. You understand that when using the Site, you may be exposed to User Submissions from a variety of sources and that Oncore does not endorse and is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such User Submissions. You further understand and acknowledge that you may be exposed to User Submissions that are inaccurate, offensive, indecent, or objectionable. YOU ACKNOWLEDGE AND AGREE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THAT NEITHER ONCORE (NOR ANY MEMBER OF THE ONCORE GROUP OF COMPANIES (AND ANY SUBSIDIARY OF SUCH ENTITY), HAS ANY LIABILITY TO YOU IN RESPECT OF ANY SUCH USER SUBMISSIONS.

Feedback. If you provide Oncore with any comments, bug reports, feedback, or modifications proposed or suggested by you to the Site (“Feedback”), Oncore shall have the right to use such Feedback at its discretion, including, but not limited to the incorporation of such suggested changes into the Site. You hereby grant Oncore a perpetual, irrevocable, nonexclusive license under all rights necessary to incorporate and use your Feedback for any purpose.

ADDITIONAL TERMS

When using the Site, Booking Site and/or the Studio, you will be subject to any additional posted guidelines or rules applicable to specific products, services, or features which may be posted from time to time (the “FAQs”). All such FAQs are hereby incorporated by reference into these Terms.

OWNERSHIP; PROPRIETARY RIGHTS

The Site is owned and operated by the Oncore Limited. The visual interfaces, graphics, design, compilation, information, computer code, products, software (including any downloadable software), services, and all other elements of the Site provided by Oncore (“Materials”) are protected by local copyright, trade dress, patent, and trademark laws, international conventions, and all other relevant intellectual property and proprietary rights, and applicable laws. Except for any content uploaded by you, all Materials contained on the Site are the copyrighted property of Oncore or its subsidiaries or affiliated companies and/or third-party licensors. All trademarks, service marks, and trade names used by us on the Site are proprietary to Oncore or its affiliates and/or third-party licensors. Except as expressly authorized by Oncore, you agree not to sell, license, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorized use of the Materials.

THIRD-PARTY SITES, PRODUCTS AND SERVICES; LINKS

The Site may include links to other web sites or services (“Linked Sites”) solely as a convenience to users. Oncore does not endorse any such Linked Sites or the information, material, products, or services contained on other linked sites or accessible through other Linked Sites. Furthermore, Oncore makes no express or implied warranties with regard to the information, material, products, or services that are contained on or accessible through linked sites.

ACCESS AND USE OF LINKED SITES, INCLUDING THE INFORMATION, MATERIAL, PRODUCTS, AND SERVICES ON LINKED SITES OR AVAILABLE THROUGH LINKED SITES, IS SOLELY AT YOUR OWN RISK.

Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Site are solely between you and such advertiser. YOU AGREE THAT ONCORE WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGE OF ANY SORT INCURRED AS THE RESULT OF ANY SUCH DEALINGS OR AS THE RESULT OF THE PRESENCE OF SUCH ADVERTISERS ON THE SITE.

NOTICE

Notices will be sent to you at the email address that you provided to Oncore during the registration process. Notices may be sent to us at the email address: info@Oncorelondon.com. Notice will be deemed given 24 hours after email is sent, unless the sender receives an automatic, electronic notification that such notice was not successfully received. Without prejudice to the foregoing, we may serve you legal notice by post to the address provided during the registration process. In such case, notice will be deemed given three days after the date of posting.

DISCLAIMERS; NO WARRANTIES

YOU AGREE THAT ATTENDANCE AT OR USE OF ANY SUCH CLASSES, ACTIVITIES, OR OTHER SERVICES IS SOLELY AT YOUR OWN RISK. IN NO EVENT SHALL ONCORE BE LIABLE FOR ANY INJURY, LOSS, CLAIM, DAMAGE OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISES OUT OF OR IS ANY WAY CONNECTED WITH A USER’S ATTENDANCE OR PARTICIPATION IN A CLASS, SERVICE OR APPOINTMENT MADE THROUGH THE SITE, OR THE PERFORMANCE OR NON-PERFORMANCE IN CONNECTION WITH THE SERVICES.
UNLESS OTHERWISE EXPRESSLY STATED BY ONCORE, THE SITE, BOOKING SITE, AND ANY DOWNLOADABLE SOFTWARE, CONTENT, SERVICES, OR APPLICATIONS MADE AVAILABLE IN CONJUNCTION WITH OR THROUGH THE SITES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, ONCORE, ITS SUPPLIERS AND PARTNERS DISCLAIM ALL WARRANTIES, STATUTORY, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANT ABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS.

UNLESS OTHERWISE EXPRESSLY STATED BY ONCORE, ONCORE, ITS SUPPLIERS AND PARTNERS DO NOT WARRANT OR MAKE ANY REPRESENTATIONS (1) THAT THE SITE AND ANY DOWNLOADABLE SOFTWARE, CONTENT, SERVICES, OR APPLICATIONS MADE AVAILABLE IN CONJUNCTION WITH OR THROUGH THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE AND ANY DOWNLOADABLE SOFTWARE, CONTENT, SERVICES, OR APPLICATIONS MADE AVAILABLE IN CONJUNCTION WITH OR THROUGH THE SITE OR THE SERVER THAT MAKES THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR (2) REGARDING THE USE OF THE SITE AND ANY DOWNLOADABLE SOFTWARE, CONTENT, SERVICES, OR APPLICATIONS MADE AVAILABLE IN CONJUNCTION WITH OR THROUGH THE SITE IN TERMS OF CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU UNDERSTAND AND AGREE THAT YOU DOWNLOAD OR OTHERWISE OBTAIN MATERIAL OR DATA THROUGH THE USE OF THE SITE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL OR DATA.

WAIVER

A provision of these Terms may be waived only by a written instrument executed by the party entitled to the benefit of such provision. The failure of any party at any time to require performance of any provision of these Terms will in no manner affect such party’s right at a later time to enforce the same. A waiver of any breach of any provision of these Terms will not be construed as a continuing waiver of other breaches of the same or other provisions of these Terms.

LIMITATION OF LIABILITY AND DAMAGES

Nothing in these terms (including BUT NOT LIMITED TO THE “DISCLAIMERS” ABOVE AND LIMITATIONS OF LIABILITY BELOW) is intended to exclude or limit any liability that we may have to you by operation of applicable law. This includes liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation. It is acknowledged however, that we accept no liability for THE NEGLIGENCE OF THIRD PARTIES. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, WILL ONCORE OR ITS AFFILIATES, CONTRACTORS, EMPLOYEES, AGENTS, OR THIRD-PARTY PARTNERS OR SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING FROM OR RELATED TO THE USE OF THE STUDIO AND/OR THE SITE, INCLUDING THOSE THAT RESULT FROM THE USE OR THE INABILITY TO USE THE FACILITIES IN THE STUDIO OR THE MATERIALS ON THE SITE, OR ANY OTHER INTERACTIONS WITH ONCORE, EVEN IF ONCORE OR A ONCORE AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN SUCH CASES, ONCORE’S LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

DISPUTE RESOLUTION

General. Generally, if a dispute arises between Oncore and you, our goal is to provide you with a neutral and cost effective means of resolving the dispute quickly. Accordingly, you and Oncore agree that the parties will resolve any claim or controversy at law or equity that arises out of this Agreement or the Site (a “Claim”) in accordance with one of the subsections below or as you and we otherwise agree in writing. Before resorting to these alternatives, we strongly encourage you to first contact us directly to seek a resolution. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.

Choice of Law; Forum. These Terms shall be governed in all respects by the laws of England and Wales, without regard to conflict of law provisions. You agree that any claim or dispute you may have against Oncore must be resolved by a court located in the United Kingdom, except as otherwise agreed by the parties. You agree to submit to the personal jurisdiction of the courts located within the UK for the purpose of litigating all such claims or disputes.

MISCELLANEOUS

Severability. If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining provisions.

Headings. The heading references herein are for convenience purposes only, do not constitute a part of these Terms, and will not be deemed to limit or affect any of the provisions hereof.

Entire Agreement. This (including the documents referred to herein), is the entire agreement between you and Oncore relating to the subject matter herein and will not be modified except in writing, signed by both parties, or by a change to these Terms or Guidelines made by Oncore as set forth in the Preamble to these Terms.

Disclosures. The services hereunder are offered by Oncore Limited, a limited liability company incorporated and registered in England and Wales with company number 8691184.

Please read carefully the following Terms of Use (“Terms”), which may be updated by Oncore from time to time. These Terms define your and Oncore’s rights and obligations. The most current version of these Terms can be accessed at any time at www.oncorelondon.com or Mindbody Oncore booking site (the “Site”, “Booking Site”, or “Sites”). Changes to these Terms will be notified via posting on the Site or (or other written notice to you).

DATA PROTECTION POLICY

Oncore understands the importance of the security of data. All “personal data” (as defined in the Data Protection Act 1998) is processed in accordance with the Data Protection Act 1998. Part of our compliance is the registration of the purposes for which we process data with the Information Commissioner’s Office (ICO) – the “Notification”. This Notification is available on the Public Register of Data Controllers at www.ico.gov.uk.

We share data with third parties as part of our contracted services and/or if we are required to do so by UK law. These “third parties” may include – but are not restricted to – other business professionals offering associated services. However, we cannot accept any liability for any processing conducted outside our remit. This also applies to any sensitive personal data you may have given to us – it is only processed in order to prevent any harm coming to you.

None of the above affects your rights of access under the legislation. If you wish to request a copy of the personal data we may hold on you, please contact us directly at info@oncorelondon.com. Please note that the company charges an upfront and non-refundable administration fee of £20.00 for this service.

 

Cancellation Policy

  • If you need to cancel or re-schedule a class then you must give at least 12 hours. You using the online booking system. If 12 hours notice is not given then you will still be charged for that session. If you are on an unlimited package, if you cancel within 12 hours you will be charged £6; if you do not attend class you will be charged £10 for that session; if you miss more than one session you may be limited from online class sign up.
  • If you are late you will not be admitted to the class but will still be charged for your place.
  • Teachers may change at short notice on occasions, if this happens there are no refunds and the cancellation policy still applies.
  • If you cannot attend your sessions because of an injury or medical reason and your sessions are still valid, please inform the Oncore team at info@oncorelondon.com immediately. We will require a letter from your Doctor and your account will be frozen for an agreed period of time. If you cannot continue a course for a permanent medical reason and your sessions are still valid, please inform info@oncorelondon.com immediately. We will require a letter from your Doctor, your course will be refunded minus any sessions completed charged at the full single session price and a £10 admin fee will also be charged.

Liability Waiver

By signing up for and/or attending classes, events, activities and other programs and using the premises, facilities and equipment (individually and/or collectively, the “Classes and Facilities”) of Oncore Limited, its subsidiaries, and its partners (collectively, “Oncore”), I hereby acknowledge on behalf of myself, my heirs, personal representatives and/or assigns, that there are certain inherent risks and dangers in indoor cycling and exercise equipment in association with the Classes and Facilities. I acknowledge that some of these risks cannot be eliminated regardless of the care taken to avoid injuries. I also acknowledge that the specific risks vary from one activity to another, but the range from (1) minor injuries such as scratches, bruises, and sprains; (2) major injuries such as eye injury or loss of sight, joint or back injuries, heart attacks, and concussions; and (3) catastrophic injuries including paralysis and death. I have read and thoroughly understand the Oncore Bike Safety Instructions that are posted on Oncore’s website (http://oncorelondon.com/about/), and a hard copy of which was also provided to me by Oncore staff. At all times, I shall comply with all stated and customary terms, posted safety signs, rules, and verbal instructions given to me by staff. If in the subjective opinion of the Oncore staff, I would be at physical risk participating in Oncore’s Classes, I understand and agree that I may be denied access to the Classes and Facilities until I furnish Oncore staff with an opinion letter from my medical doctor, at my sole cost and expense, specifically addressing Oncore’s concerns and stating that Oncore’s concerns are unfounded. In consideration of being allowed to participate in and access the Classes and Facilities, I hereby (1) agree to assume full responsibility for any and all injuries or damage which are sustained or aggravates by me in relation to the Classes and Facilities, (2) release, indemnify, and hold harmless Oncore, and its direct and indirect parent, subsidiary affiliate entities and each of their respective officers, directors, members, employees, representatives and agents, and each of their respective successors and assigns from all others, from any and all responsibility, claims, actions, suits, procedures, costs, expenses, damages, and liabilities to the fullest extent allowed by law arising out of or in any way related to participation in the Classes or use of the Facilities, and (3) represent that I (a) have no medical or physical condition that would prevent me from properly using any of Oncore’s Classes and Facilities, (b) do not have a physical or mental condition that would put me in any physical or medical danger, and (c) have not been instructed by a physician to not participate in physical exercise. I acknowledge that if I have any chronic disabilities or conditions, I am at risk in using Oncore’s Classes and Facilities, and should not be participating in any Classes.
I have read this Assumption of Risk, Waiver, and Release Agreement, fully understand its terms, and understand that I am giving up substantial rights including my right to sue Oncore under certain circumstances. I acknowledge that I am signing this waiver freely and voluntarily. This term of this waiver is indefinite.

VALUABLES AND PERSONAL PROPERTY: I acknowledge that I have been urged to avoid bringing valuables onto the Facilities and that Oncore shall not be liabile for the loss of, theft of, or damage to my personal property, including items left in lockers, bathrooms, studios or anywhere else in the Facilities. I acknowledge that no portion of any fees paid by me is in consideration for the safeguarding of valuables.

TERMS & CONDITIONS: I acknowledge that I accept all of Oncore's Terms and Conditions which can be found on the company website www.oncorelondon.com In addition, when using Oncore services, I accept I will be subject to any emailed or posted guidelines, FAQs, or rules applicable to such services, which may be modified from time to time.

Purchase Policy

  • All bookings should be made in advance to guarantee your space.
  • We cannot accept any bookings without payment. Bookings can be made by online.
  • You must check in at reception at least 5 minutes before the start of your class. Arrival within 5 minutes of class start time will not guarantee access to class and you may still be charged. Waitlist or walk-ins will be cleared during this time. Due to the nature of the classes late comers will not be admitted. Due to the nature of the classes late comers will not be admitted. If you are late this will count as a late cancel and the class will be charged. Please see the cancellation policy for more details.
By clicking “Place Order” you confirm you have read and accepted our terms and conditions

Return / Refund Policy

  • If you need to cancel or re-schedule a class then you must give at least 12 hours to receive a full refund. You can do this by email (info@oncorelondon.com) or using the online booking system. If 12 hours notice is not given then you will still be charged for that session. If you are on an unlimited package, if you cancel within 12 hours you will be charged £6; if you do not attend class you will be charged £10 for that session; if you miss more than one session you may be limited from online class sign up.
  • If you are late you will not be admitted to the class but will still be charged for your place.
  • Teachers may change at short notice on occasions, if this happens there are no refunds and the cancellation policy still applies.
  • If you cannot attend your sessions because of an injury or medical reason and your sessions are still valid, please inform the Oncore team at info@oncorelondon.com immediately. We will require a letter from your Doctor and your account will be frozen for an agreed period of time. If you cannot continue a course for a permanent medical reason and your sessions are still valid, please inform info@oncorelondon.com immediately. We will require a letter from your Doctor, your course will be refunded minus any sessions completed charged at the full single session price and a £10 admin fee will also be charged.
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Privacy Policy

  • Oncore understands the importance of the security of data. All “personal data” (as defined in the Data Protection Act 1998) is processed in accordance with the Data Protection Act 1998. Part of our compliance is the registration of the purposes for which we process data with the Information Commissioner’s Office (ICO) – the “Notification”. This Notification is available on the Public Register of Data Controllers at www.ico.gov.uk.

    We share data with third parties as part of our contracted services and/or if we are required to do so by UK law. These “third parties” may include – but are not restricted to – other business professionals offering associated services. However, we cannot accept any liability for any processing conducted outside our remit. This also applies to any sensitive personal data you may have given to us – it is only processed in order to prevent any harm coming to you.
     
    None of the above affects your rights of access under the legislation. If you wish to request a copy of the personal data we may hold on you, please contact us directly at info@oncorelondon.com. Please note that the company charges an upfront and non-refundable administration fee of £20.00 for this service.