Got questions? Let's see if we can help. Explore our FAQs below.
THE STUDIO
Where are your studios based?
Oncore is based in Clapham in London, just off Clapham Common.
65 Clapham Park Road, London, SW4 7EW
All our studios (Ride, HIIT, Yoga, Barre, Pilates & Reformer) are located on the same block - though Reformer has a separate entrance around the corner. We are the only studio in London that offers such a selection in one place!
Do you have showers and changing facilities?
Yes, we have showers and changing rooms.
We provide body wash, shampoo, conditioner and hair dryers.
If you are an Oncore Customer we offer complimentary towels. If you are a Classpass Customer you can hire one for £2 at reception.
Do you have lockers?
Yes, we have lockers. No need to bring a lock, we have a lock and key system.
Do you have water or should I bring my own?
We have water stations so bring your own bottle or we sell water at Reception for £1.
THE CLASSES
What classes do you offer?
We offer Ride, HIIT, Strength, Circuits, Yoga, Barre, Pilates & Pilates Reformer.
Classes are normally 45 minutes long, with the exception of certain yoga classes (please check the schedule).
Can you attend if you are at the beginning of your fitness journey?
Of course, you are why we started Oncore. Our workouts are programmed for every level and the instructors will offer progressions and regressions. Workout at your own level. Be sure to turn up 10 minutes for your initial classes, especially Reformer classes.
What do I need to bring?
Wear comfortable workout clothes and trainers. We provide everything else that you might need (yoga mats, equipment, etc.) but we DON'T provide ride shoes/cleats .
What happens if I'm late for a Class?
It's really important you arrive 5 minutes before the class starts time. Once a class has started, you will not be allowed to enter.
This is for Health and Safety as well as out of our respect for the other customers and the instructor who is running the class.
Think of it like a train, once the doors of the studio are closed that class has left the station and you cannot join. If you are worried you might not make it, don't book till you get there so that you are not charged or lose credits.
What happens if I cannot attend a class due to Injury?
If you cannot attend your sessions because of an injury or medical reason and your sessions are still valid, please inform the Oncore team at [email protected] immediately.
We will require a letter from your Doctor. Your account will then be frozen for an agreed period of time.
If you cannot continue a course for a permanent medical reason and your sessions are still valid, please inform [email protected] immediately. We will require a letter from your Doctor, your course will be refunded minus any sessions completed charged at the full single session price and a £10 admin fee will also be charged.
What happens if there is a change in the scheduled Instructor?
Many of our Instructors are athletes and Performers. We, therefore, have to at times deal with unforeseen injuries or absences. We appreciate your understanding that Instructors may change at short notice on occasion, if this happens there are no refunds and the cancellation policy still applies.
Oncore Pregnancy Policy
For safety reasons, Oncore group classes are not permitted beyond 12 weeks of pregnancy.
- First 12 weeks: Consult your healthcare provider before attending.
- Instructor limitations: Not all are pre/post-natal trained; modifications may be unavailable.
- Postpartum: Return 6-8 weeks postpartum with medical clearance.
For any questions, reach out to our team.
BOOK CLASSES
How do I book a class?
You can sign up to a class through our class page.
How do I add myself to the waitlist?
You can add yourself to the waitlist on your MindBody Account or on the Mindbody App
If you are on the WAITLIST you are responsible for tracking your spot. You can check by logging into your account and managing your upcoming reservations. We will also email you if you get a spot but to receive these, you must have opted in to receiving account and schedule notifications on your profile. If you have opted out you will not receive these notification emails but the reservation with still be valid.
If you no longer wish to attend, please cancel your spot on the waitlist. No refunds or credit returns will be offered for missed classes.
TO LOGIN TO YOUR ACCOUNT, click the link on the top right of the website (LOGIN / REGISTER) or use the Mindbody app.
May I bring a friend with me?
Working out is always more fun with friends! All Passes and Packs may be shares with a friend or family member. Please email us at [email protected] with at least 72 hours notice and we can save you an extra spot.
The Max Pass is to be used by the holder only and cannot be shared. You will need to purchase a ‘buddy pass’ which can be done at reception.
Once I've booked, what do I need to do?
Simply show up and check in! It's really important you arrive 5 minutes before the class starts time. You must check in at least 2 minutes before class start time to secure your spot.
Late arrivals cannot be accommodated due to health & safety and instructor insurance concerns, as well as respect for other clients.
If you arrive exactly on time or within 2 minutes of the start time, you will be marked as a No Show, and no class credit or refund will be issued.
BUY CLASSES
How do I buy classes?
Simply sign up for one of our intro deals, class packages or memberships here: Pricing
Do you offer an Intro Offer?
Yes, we absolutely do! We want you to try before you commit to one of our monthly passes or class packs. Each customer is entitled to one Introductory Offer. You cannot use a different email address/postal code/ bank card to redeem a second intro offer.
Can you claim more than one Intro Offer?
Each customer is entitled to one Introductory Offer.
Purchase of multiple packages through the creation of multiple Oncore accounts or otherwise, whether intentional or mistaken, will result in the loss of the additional Introductory Offer classes with no refund.
MONTHLY PASSES
How much do your monthly passes cost?
We offer a range of monthly passes from a set number of classes per month to unlimited passes.
You can also buy a class pack and have the option of a set number of classes and use them whenever you like. For a full breakdown, check out our pricing page here.
Is there a minimum commitment to your monthly passes?
All monthly passes require a 3-month minimum commitment. After the initial 3-month period, the subscription will automatically renew unless you email [email protected] to cancel. To cancel, you must provide 7 days’ notice before the next renewal date.
What is your Cancellation Policy?
We have a 12 hour cancellation policy which is strictly enforced.
If you have an unpredictable schedule or cannot bear to lose your credit in the event something prevents you from attending, please do not make a reservation in advance and book classes when you are on site so know you will make it! Many customers walk-in to classes to ensure they get their value for money with their credit!
All Class Passes and Monthly Class Pass holders are required to cancel a class 12+ hrs before the session to have the credit returned or if you have a Max Pass, to avoid additional fees.
Is there any Late Cancellation and No Show Fees?
The Max Pass has a “late cancel” fee in place for spots booked and cancelled less than 12 hours before the session. A "no show" fee is in place for spots booked and not attended.
| LATE CANCELLATION | NO SHOW |
REFORMER | £8 | £16 |
ALL OTHER CLASSES | £3 | £8 |
For all other monthly Class Passes and Class Pack there is no fee but the session credit will be lost.
Can you Pause/Freeze your Monthly Passes?
You are eligible to pause your Monthly Pass but there is a fee for every separate request:
PERIOD OF MEMBERSHIP PAUSE | FEE |
Up to 1 Week | £5 |
Up to 2 Weeks | £10 |
2 Week + | £15 |
*Total time you can pause your membership in one period is 1-month
Can I top up my membership with additional classes?
Of course, if you've used up all your sessions for the month just email [email protected] and they can add more sessions for you.
How do I cancel my monthly pass?
You are responsible for terminating your own pass by email us at [email protected] at least 7 days before your pass renewal date.
Please note the "no refunds" policy if you do not email with at least 7 days notice. Monthly passes have a three month minimum term, so can't be cancelled until after your first three payments.
What is your Refund Policy?
Unless expressly stated to the contrary herein, or as provided by applicable law, payments are nonrefundable and there are no refunds or credits for partially used periods.
This policy applies to all products sold on Oncore’s website i.e. Class Packs and all monthly passes. However, following the cancellation of your Pass, you will continue to have access to the Studio through to the end of your paid Pass cycle.
CLASS PACKS
What is your Class Pack expiry date policy?
Your Class Pack starts on the date that you attend the first class. If unused they will expire as stated below:
CLASS PACKS | PACK EXPIRY |
Intro Offer ( 3 Classes (excl Reformer) | Expires 18 days from first visit inclusive |
Intro Offer ( 2 Classes (incl Reformer) | Expires 14 days from first visit inclusive. |
1 Class | Expires 3 months from date of purchase |
2 Class | Expires 14 days from date of first use |
20 Classes | Expires 6 months from Date of Purchase |
Can you extend your Class Pack expiry?
Yes, you can extend your expiry date on all packages for a fee:
CLASS PACK EXPIRY EXTENSION | FEE |
Up to 1 Week | £5 |
Up to 2 Weeks | £10 |
2 Week + | £15 |
What is your Cancellation Policy?
We have a 12 hour cancellation policy which is strictly enforced.
If you have an unpredictable schedule or cannot bear to lose your credit in the event something prevents you from attending, please do not make a reservation in advance and book classes when you are on site so know you will make it! Many customers walk-in to classes to ensure they get their value for money with their credit!
All Class Passes and Monthly Class Pass holders are required to cancel a class 12+ hrs before the session to have the credit returned or if you have a Max Pass, to avoid additional fees.
What is your Refund Policy?
Unless expressly stated to the contrary herein, or as provided by applicable law, payments are nonrefundable and there are no refunds or credits for partially used periods.
This policy applies to all products sold on Oncore’s website i.e. Class Packs and all monthly passes. However, following the cancellation of your Pass, you will continue to have access to the Studio through to the end of your paid Pass cycle.
New to Oncore? Try out our classes
NEW TO ONCORE
3 Class Package
One Reformer and Two Other Classes
SINGLE CLASS
Any Class Pass
Check out any class at Oncore with now commitment!
MOST POPULAR
1 Week Max Pass
Attend up to 3 classes per day - excludes Reformer classes